Experience

Policy Analyst
Ministry of Children, Community and Social Services
Toronto, Ontario, 2024 – Current

• Strategic Foresight projects in the Strategic Policy Division involving multiple stakeholders.

Foresight Researcher
Richmond Hill Public Library
Toronto, Ontario, 2024 – Current

• Strategic Foresight and Horizon Scanning expertise for an internal foresight project, focusing on the future of libraries in Richmond Hill, Ontario, enhancing decision-making through trend analysis and community engagement. 
  

Executive Assistant to the VP of Research / Dean SGS
OCAD University
Toronto, Ontario, 2023 – 2024

• Supporting Vice-President of Research & Innovation and Dean of the School of Graduate Studies with scheduling, correspondence, expense management, and event coordination for efficient operations and successful research initiatives. 
• Invited to lead a team to plan and conduct data collection for the upcoming Strategic Research Plan through workshops and consultation sessions with internal and external stakeholders of the university. 

Program Coordinator 
OCAD University
Toronto, Ontario, 2023 – 2023  

• Recognized with OCAD U's Advancing Excellence Team Award for enhancing graduate scheduling and advising via the TopDesk Pilot Team while leading user-centred program initiatives that improved the academic environment and achieved a 95% graduation rate.
• Provided effective customer service to graduate students and faculty to troubleshoot complex administrative challenges across university departments. 
• Collaborated in organizing workshops alongside the graduate studies office with the faculty program committee of the SFI program, aiming to reassess learning outcomes in light of the transition from a hybrid to a remote model.
• Led the organization and facilitation of the SFI Innovation Forum 2023 event and an industry networking event for Strategic Foresight and Innovation students and alumni ( ~100).

Junior Researcher and Foresight Analyst
ESDC (Government of Canada)
Toronto, Ontario, 2021 – 2022 

• Synthesized ten monthly user-friendly and accessible artefacts (insights reports) to inform ongoing departmental projects on the future of work.
• Conducted thorough secondary research to identify data from key signals in HR innovation through system-level horizon scanning. 
• Fostered in-depth exploration of the implications of the analyzed signals through collaborative facilitation of 10 monthly workshops (“scan club”)  with an average attendance of 20+ participants per session.
• Partnered with Policy Horizons Canada to lead a series of impactful workshops to explore the implications of Remote Working, AI, and Extended Reality on the future of work and how they could impact ESDC.
• Engaged 100+ ESDC staff to explore the future of work within the department.
• Produced and led the design of a comprehensive report that distilled insights from the workshops (reaching 500+ stakeholders), guiding strategic planning across sectors.
• Collaborated seamlessly with a diverse team of analysts, researchers, and subject matter experts, ensuring a harmonious synergy that maximized the effectiveness of our efforts in shaping the future of work initiatives.

Service Design Strategy Consultant
Scotiabank
Toronto, Ontario, 2021 – 2021

• Led and managed a comprehensive foresight and service design project from inception to implementation. 
• Developed visual artefacts such as personas, service blueprints, values system maps, scenario visualizations, and timelines to communicate research findings and propose innovative solutions effectively.
• Employed diverse research methodologies, including trend analysis, foresight techniques, persona development, and data analysis, to guide workshops and research activities, fostering stakeholder engagement and collaboration. 
• Maintained a customer-focused approach by collaborating closely with clients, ensuring regular communication to understand their needs, expectations, and project requirements thoroughly. 
• Effectively manage project timelines and deadlines, consistently delivering solutions that not only met but exceeded client expectations.

FemTech Design Researcher
Daily Goods Design Labs
Toronto, Ontario, 2021 – 2021 

• Crafted an inclusive co-design workshop facilitation toolkit for over 20 students in the "Design for Health" course at OCAD University to employ design thinking methods with an intersectional approach proficiently. 
• Increased "Human-Centered Design" Clubhouse membership from 500 to 1,700+ by presenting research insights during engaging events on the two-way podcasting platform, fostering engagement, discussions, and knowledge sharing among participants.
• Created a stronger foundation for well-informed design decisions by executing thorough secondary research on inclusive femtech and wearable tech from an intersectional lens. 
• Enhanced report accuracy and refined insights by transcribing and analyzing expert interviews. 
• Delivered actionable feedback for enhanced app screen usability in a Fintech loan application by evaluating existing UX journeys. 

Design Researcher
Treemouse
Delhi NCR, 2020-2020 

• Conducted several healthcare stakeholder interviews contributing to the thematic analysis and journey mapping aspect of the design research project, resulting in enhanced support systems for tuberculosis patients. 

Design Researcher

Treemouse
Delhi NCR, 2019-2019

• Created three publications in the form of illustrated zine booklets providing insights on designing for behaviour change, digital user experience, and patient-centric initiatives based on secondary research and past projects to build a marketable knowledge base.

UX Designer
Hyper
Delhi NCR, 2018 – 2018

• Enhanced customer experiences by developing wireframes for a smart home application and an e-commerce website.